Troubleshooting Guide

Quick solutions to common issues. Get back to creating content faster.

Search for Solutions

Describe your issue to find relevant solutions quickly

Quick Fixes

Refresh & Retry

Many issues resolve with a simple refresh

  1. 1. Refresh the page
  2. 2. Clear browser cache
  3. 3. Try again

Check Connections

Verify your platform connections are active

  1. 1. Go to Platform Connections
  2. 2. Test each connection
  3. 3. Reconnect if needed

Update Settings

Ensure your account settings are current

  1. 1. Review account settings
  2. 2. Update preferences
  3. 3. Save changes

Common Issues & Solutions

Publishing Issues

Posts not publishing to platforms

Common Causes:

  • Expired platform authorization
  • Platform API limits
  • Network connectivity

Solutions:

  • Reconnect your platform accounts
  • Check platform status pages
  • Verify your internet connection
  • Try publishing again in a few minutes

Content formatting issues

Common Causes:

  • Platform character limits
  • Unsupported media formats
  • HTML formatting

Solutions:

  • Check platform-specific character limits
  • Convert media to supported formats
  • Use platform-specific formatting
  • Preview content before publishing

Account & Login

Cannot log in to account

Common Causes:

  • Incorrect credentials
  • Account locked
  • Browser issues

Solutions:

  • Reset your password
  • Clear browser cache and cookies
  • Try a different browser
  • Contact support if account is locked

Two-factor authentication problems

Common Causes:

  • Time sync issues
  • Lost authenticator device
  • Backup codes used

Solutions:

  • Check device time settings
  • Use backup authentication codes
  • Contact support for account recovery
  • Set up new authenticator device

Platform Connections

Platform authorization failing

Common Causes:

  • Popup blockers
  • Third-party cookies disabled
  • Platform maintenance

Solutions:

  • Disable popup blockers for our site
  • Enable third-party cookies
  • Try incognito/private browsing mode
  • Check platform status pages

Connection keeps disconnecting

Common Causes:

  • Password changes
  • Platform security updates
  • Token expiration

Solutions:

  • Reconnect your account
  • Update platform permissions
  • Check for platform security notifications
  • Contact platform support if needed

Check System Status

Before troubleshooting, check if there are any known issues

View System Status

When to Contact Support

If these solutions don't help, our support team is here for you

Contact Support If:

  • • Issue persists after trying solutions
  • • You're experiencing data loss
  • • Account security concerns
  • • Billing or subscription issues
  • • Feature requests or feedback

Before Contacting Support:

  • • Try the solutions in this guide
  • • Check system status page
  • • Note error messages exactly
  • • Document steps to reproduce issue
  • • Have your account details ready

Still Need Help?

Our support team is ready to help you resolve any issues.

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